Lake Mountain Alpine Resort Management Board

Privacy Policy

Lake Mountain Alpine Resort Management Board (Resort Management) manages the www.lakemountainresort.com.au website (website). Below is the privacy policy for Resort Management as well as specific information which also applies to this website.

1. Resort Management is committed to protecting the privacy of personal information which we handle. Personal information is information which directly or indirectly identifies a person.

2. We collect and handle a range of personal information for the purposes of providing services or to carry out our statutory functions. We also collect some personal information for planning, funding, monitoring and evaluating our services and functions, but where practicable we remove identifying details from information used for these purposes.

3. In accordance with our responsibilities, the services and functions which we provide relate primarily to the areas of management, planning for the development, promotion and use of the Lake Mountain Alpine Resort in accordance with the objects of the Alpine Resorts (Management) Act 1997.

4. We recognise that the nature of these services means that there is a possibility that some of the information we handle could be sensitive.

5. We recognise the essential right of individuals to have their information handled in ways which they would reasonably expect - protected on the one hand and made accessible to them on the other.

6. We are bound by Victorian State privacy laws, the Information Privacy Act 2000, as well as other laws which impose specific obligations in regard to handling information.

•  Collect only information which we need for a specified primary purpose;
•  Ensure that the person knows why we collect it and how we will handle it;
• Use and disclose it only for the primary or a directly related purpose, or for another purpose with the person's consent (unless otherwise authorised by law);
•  Store it securely, protecting it from unauthorised access;
•  Retain it for the period authorised by the Public Records Act 1973; and
•  Provide the person with access to their own information and the right to seek its correction.

Accommodation Enquiry & Booking Requests Enquiry requests for accommodation on our site are sent directly to the accommodation provider . Lake Mountain Resort Management and its authorised representatives are in no way responsible for the privacy practices of any third party recipients of information sent via forms on this website.

Newsletter Subscriptions. Newsletter contain information on Lake Mountain and the Marysville area. When requesting a free subscription to the Lake Mountain newsletter, information collected will not be provided to any third party except authorised Lake Mountain Resort Management representatives. Information is used to send newsletters and may be used from time to time to send other marketing and promotional material about Lake Mountain. Users are able to opt out of receiving information by unsubscribing their contact details at any time.

Website statistics. Resort Management tracks some visitor information such as the number of times users visit pages within our website, the length of time spent within our website and other relevant information to assist us in statistical collection for analysis. Information collected in this manner is used in aggregate form only and no data which may identify individuals is collected. This information is used in decision making around the management and strategic direction of our website.

Surveys / Competitions At various times Resort Management may conduct online competitions or surveys to assess specific issues, for example guest satisfaction. The type of survey questions asked may change however may include information such as age bracket, usual postcode of residence and ratings of various service levels, activities or events. All information provided remains confidential and will not be sold to third parties. High level aggregate data or non-personally identifiable information (for example guest feedback) may be shared with interested parties. Any contact information or personally identifiable data collected to verify or validate survey responses remains confidential unless otherwise agreed between Resort Management and the individual concerned (for example the name/s of competition winners).

Use of this website. This website and all it’s components (including images, audio, video and text) belong to Lake Mountain Alpine Resort. When you access the information, images, products and services contained in the website, you agree to retrieve, download or print out for your personal, non-commercial use only and cannot modify, copy or reproduce this information without permission from Lake Mountain Alpine Resort . Lake Mountain Alpine Resort reserves the right to refuse permission for other party's to provide a web link to the www.lakemountainresort.com.au website.

Disclaimer

We at Lake Mountain Alpine Resort have made every effort to ensure that all information contained on this website is accurate and up to date. However, Lake Mountain declines any responsibility for inaccurate, incomplete, or outdated information that may be posted on this site, and expressly disclaims liability for any errors or omissions. Changes to the Lake Mountain website may occur at any time, and we are unable to guarantee the currency of all information contained within.

Contacts

For enquiries concerning this website contact:

Lake Mountain Alpine Resort 

PO Box 40

Marysville,

Vic. 3779

Phone: 03 5957 7201

Fax: 03 5957 7231

admin@lakemountainresort.com.au

For information about the Information Privacy Act contact:

Victorian Privacy Commissioner

Level 11, 10-16 Queen Street

Melbourne, Victoria 3000

Australia

Telephone: 1300 666 444